WA 211: Website Redesign
Wa211: Designing for Accessibility and UserImpact
How Site Savvy built Wa211 a website that connects individuals in crisis to resources quickly while providing functionality for service providers, donors, and volunteers.
CLIENT
WA211
https://wa211.org/
LOCATION
Washington State
LAUNCHED
February 2006
SERVICES
Design - SEO
- Introduction
The Challenge
WA 211 required a website that balanced competing needs: connecting individuals in crisis to resources quickly while providing functionality for service providers, donors, and volunteers. The platform needed to be accessible across devices, intuitive for users under stress, and designed to build immediate trust with vulnerable populations.
- IMPLEMENTATION
Our Solution
We prioritized clarity and functionality over design complexity. The homepage presents users with immediate access options: phone, text, and online search. This multi-channel approach ensures accessibility regardless of user circumstances or device availability.
Resource categorization aligns with user needs rather than organizational structure. Categories include housing, food assistance, and mental health services, reducing navigation friction for individuals seeking specific support.
The responsive design accommodates mobile users, who represent a significant portion of the audience. Interface elements were sized for accessibility, and language was refined to be direct and clear. The homepage prominently displays institutional credentials and partnerships, including United Way affiliation and AIRS accreditation, to establish credibility and confidence.
The platform provides access to over 17,000 community resource listings. Service providers can submit, update, and manage their own program information. The architecture supports both individual users seeking help and organizational users managing resources.
- Conclusion
Key Takeaway
User-centered design for nonprofits means removing barriers, not adding visual complexity. Effective design for mission-driven organizations prioritizes usability and accessibility, which directly correlates with impact and user outcomes.
Interested in strengthening your organization’s digital presence? Contact us to discuss your web strategy.